PRIVACY POLICY

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Introduction

Kreative Healing Psychiatry ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

HIPAA Compliance

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and its regulations regarding the privacy and security of protected health information (PHI). We maintain strict policies and procedures to ensure the confidentiality, integrity, and availability of all PHI that we create, receive, maintain, or transmit.

Information We Collect

Personal Information

When you use our services, we may collect the following types of personal information:

• Name and contact information (phone number, email address)
• Date of birth and demographic information
• Insurance information
• Emergency contact information
• Payment and billing information

Health Information

In the course of providing psychiatric care, we collect and maintain:

• Medical history and psychiatric history
• Current symptoms and complaints
• Treatment plans and progress notes
• Medication information
• Test results and clinical assessments

Website Usage Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use your information for the following purposes:

• Treatment: To provide, coordinate, and manage your psychiatric care
• Payment: To process billing and insurance claims
• Healthcare Operations: To improve our services and maintain quality care
• Appointment Reminders: To send appointment confirmations and reminders
• Communication: To respond to your inquiries and provide important updates
• Legal Compliance: To comply with applicable laws and regulations

How We Share Your Information

We will not share your protected health information without your written authorization, except in the following circumstances:

• Treatment: With other healthcare providers involved in your care
• Payment: With your insurance company for billing and payment purposes
• Legal Requirements: When required by law or court order
• Public Health: To prevent or control disease, injury, or disability
• Safety: To prevent serious threat to health or safety
• Business Associates: With third-party service providers who assist in our operations (under strict confidentiality agreements)

Your Rights

Under HIPAA, you have the following rights regarding your protected health information:

• Right to Access: You may request to review and obtain copies of your health records
• Right to Amend: You may request corrections to your health information
• Right to Accounting: You may request a list of certain disclosures of your information
• Right to Restrict: You may request restrictions on how we use or disclose your information
• Right to Confidential Communications: You may request to receive communications in a specific manner
• Right to Revoke Authorization: You may revoke your authorization for uses of your information (except where already acted upon)
• Right to Notification: You have the right to be notified of any breach of your unsecured PHI

Security Measures

We implement appropriate technical, physical, and administrative safeguards to protect your personal and health information, including:

• Encrypted data transmission and storage
• Secure, password-protected systems
• Limited access to information on a need-to-know basis
• Regular security assessments and updates
• Staff training on privacy and security practices
• Physical security measures for our facilities

Telehealth Privacy

For telehealth appointments, we use secure, HIPAA-compliant video conferencing platforms. We maintain the same privacy standards for telehealth as we do for in-person visits. Please ensure you are in a private location during telehealth sessions to protect your own privacy.

Website and Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. These technologies help us understand how visitors use our site and improve our services. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We will notify you of any material changes by posting a notice on our website or by other appropriate means. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the modified Privacy Policy.

Notice of Privacy Practices

For more detailed information about how we use and disclose your protected health information, please request a copy of our Notice of Privacy Practices, which is also provided to you at your first visit.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us:

Kreative Healing Psychiatry
Phone: (917) 540-2360
Email: info@kreativehealingpsychiatry.com

Filing a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with:

• Our practice directly at the contact information above
• The U.S. Department of Health and Human Services Office for Civil Rights

You will not be retaliated against for filing a complaint.