Our policies and conditions for care
Effective Date: January 1, 2025
Last Updated: January 1, 2025
By scheduling an appointment, accessing our website, or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
Kreative Healing Psychiatry provides psychiatric mental health services including:
Our services are provided by Kerry Callender, PMHNP-BC, a board-certified Psychiatric Mental Health Nurse Practitioner licensed in New York.
You agree to provide accurate, current, and complete information about yourself, including medical history, current medications, and insurance information. You must update us promptly of any changes to this information.
You are responsible for attending scheduled appointments on time. If you cannot attend an appointment, you must provide at least 24 hours notice of cancellation.
You agree to actively participate in your treatment plan and follow the recommendations provided by your psychiatric provider to the best of your ability.
You agree to communicate openly and honestly with your provider about your symptoms, concerns, and any side effects from medications.
Appointments can be scheduled by phone at (917) 540-2360 or through our online booking system. We will make reasonable efforts to accommodate your preferred appointment times.
We require at least 24 hours advance notice for cancellations or rescheduling. Late cancellations (less than 24 hours notice) or no-shows may result in a cancellation fee equivalent to the full session cost. This fee is not covered by insurance.
We will make every effort to notify you as soon as possible if we need to cancel or reschedule your appointment. No fees will be charged for provider-initiated cancellations.
Our fees vary by service type and session length. Fees will be clearly communicated to you before your first appointment.
We accept most major commercial insurance plans including Aetna and Anthem Blue Cross and Blue Shield of Massachusetts. It is your responsibility to verify your coverage and benefits before your appointment. Any charges not covered by insurance are your responsibility.
We accept payment by credit card, debit card, and HSA/FSA cards. Payment is due at the time of service.
For patients paying out-of-pocket, a sliding scale fee may be available based on financial need. Please contact us to discuss options.
By participating in telehealth services, you consent to receiving psychiatric care via secure video conferencing. You understand that telehealth involves electronic communication of your personal medical information.
You are responsible for ensuring you have:
You understand that telehealth has limitations including potential for technical difficulties, limitations in physical examination, and risks to privacy if your location is not secure.
Our practice is not equipped to handle psychiatric emergencies. If you are experiencing a mental health emergency or crisis, you should:
Email and voicemail are not monitored 24/7 and should not be used for urgent matters.
We are committed to protecting your privacy in accordance with HIPAA regulations. Please review our Privacy Policy for detailed information about how we collect, use, and protect your health information.
Your information may be disclosed without your consent in the following situations:
You have the right to access your medical records. Requests for copies of records should be made in writing. A reasonable fee may be charged for copying and mailing records. We will respond to your request within the timeframe required by law.
If medication is part of your treatment plan, you agree to:
Prescription refill requests should be made during regular business hours with at least 48 hours notice. Refills will generally not be provided if you are significantly overdue for a follow-up appointment.
If you are prescribed controlled substances, you may be required to:
To maintain a therapeutic relationship, we maintain professional boundaries including:
You have the right to discontinue treatment at any time. We recommend discussing your decision with your provider to ensure a safe transition of care.
We reserve the right to terminate the therapeutic relationship if:
In such cases, we will provide you with referrals to other providers and a summary of your treatment.
All content on our website, including text, graphics, logos, and images, is the property of Kreative Healing Psychiatry and protected by copyright laws. You may not reproduce or distribute our content without written permission.
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.
You agree not to use our website to:
While we strive to provide the highest quality care, we make no guarantees about treatment outcomes. Psychiatric treatment results vary by individual and condition. Our services are provided "as is" without warranties of any kind, express or implied.
To the fullest extent permitted by law, Kreative Healing Psychiatry and its providers shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website.
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.
If you have questions about these Terms of Service, please contact us:
Kreative Healing Psychiatry
Phone: (917) 540-2360
Email: info@kreativehealingpsychiatry.com
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.